Refunds & withdrawal

Your 14-day right of withdrawal

EU consumers normally have 14 days to withdraw from an online purchase without giving a reason. For digital codes this right ends once delivery has started, but only if you have agreed to it. At checkout we ask you to tick a box confirming that:

• you want the code delivered immediately, and
• you understand that you lose your right of withdrawal once the code has been delivered.

We confirm this agreement in your order confirmation email. Before your code has been delivered, for example while an order is being reviewed, you can cancel it and receive a full refund.

When we refund

• The code was not delivered, or we cancelled your order: full refund, including the service fee.
• The code does not work or was already used when you received it: we check with our supplier and replace the code or refund you in full. Please contact us as soon as you notice the problem.
• You were charged twice or the wrong amount: we refund the difference.

When we cannot refund

• The code has been delivered and works, and you agreed to immediate delivery at checkout.
• The code has been redeemed, by you or by someone you shared it with.
• You bought a code for a region, country or currency that does not match your account, although this was shown on the product page. If the code has not been redeemed, contact us anyway: we will ask our supplier whether it can be cancelled, but we cannot promise this.

How to request a refund

Email [support email] with your order number and a short description of the problem (a screenshot of any error message helps). We aim to reply within 14 days. Approved refunds are paid to your original payment method within 14 days of approval.

Please contact us before disputing a payment

If something went wrong, contact us first. We can usually fix it faster than a bank dispute, and disputes for orders that were correctly delivered may lead to the order being reported as fraud.

See also our terms of service.