Terms of service

1. Who we are

ecardz.io is operated by [company name] OÜ, a private limited company registered in Estonia under registry code [registry code], with its registered address at [registered address, Estonia]. You can contact us at [support email].

2. Who can buy

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order. You must use your own payment method and provide an email address that you can access.

3. What we sell

We sell digital gift cards, vouchers and top-up codes (“codes”) for brands such as streaming, gaming, shopping and crypto voucher services. Codes are supplied to us either directly by their issuers, with whom we work as an authorised reseller, or through authorised distributors. The issuer of each code is the brand or company named on the product page, not ecardz. We are not affiliated with a brand unless we say so.

Each code is subject to the issuing brand’s own terms, which may include an expiry date, restrictions on how it can be used and, importantly, a country or region where it can be redeemed. The product page shows the region, country and currency of each code. Please check that it matches the account you will use before you buy. A code bought for the wrong region usually cannot be redeemed or exchanged.

4. Prices and the service fee

The price shown for a code is its card value: the amount that will be available after you redeem it. We add a service fee per code, which is shown separately in your cart, together with the total, before you go to checkout. The service fee is the same whatever payment method you choose. How the fee is calculated is explained on our service fee page.

All prices are in the currency shown and include any VAT and other taxes that apply. There is no separate charge for the payment method you use. We may change prices at any time, but the price that applies to your order is the total shown at checkout when you place it.

5. How an order is made

You add codes to your cart, review the card values, service fee and total, enter your email address and confirm your order by paying. Your contract with us is formed when your payment is confirmed. We will send an order confirmation to your email address.

6. Payment

Payments are processed by our payment provider, [payment provider]. We do not see or store your full card details. Card payments may require additional authentication by your bank (for example 3-D Secure).

7. Delivery

Codes are delivered digitally to the email address you provide and are also shown on your order page. Most orders are delivered within minutes of payment. Some orders are reviewed by us before delivery to protect against fraud, which can delay delivery; if we cannot deliver your order, we will refund you in full.

Treat a delivered code like cash. Do not share it with anyone. We are not responsible for a code that is lost, stolen or used by someone else after it has been delivered to you, unless this happened because of our fault.

8. Fraud prevention

To protect our customers and ourselves we check orders for signs of fraud, using information such as your email, IP address, device and payment details. We may limit order amounts, ask for additional verification, or cancel and fully refund an order where we reasonably suspect fraud or misuse. See our privacy policy for details.

9. Your right to cancel (withdrawal)

As a consumer in the EU you normally have 14 days to cancel an online purchase. Because codes are delivered immediately, at checkout we ask for your express agreement that delivery starts straight away and your acknowledgement that you lose the right of withdrawal once the code has been delivered. Until delivery you may cancel your order. Full details are in our refunds & withdrawal policy.

10. Faulty codes and complaints

If a code does not work, has already been used when you receive it, or does not match what you ordered, contact us at [support email] with your order number. We will check it with our supplier and replace the code or refund you. Your statutory rights for faulty digital content are not affected. We aim to reply to complaints within 14 days.

11. Acceptable use

You must not use ecardz.io for fraud, money laundering, to buy with a payment method that is not yours, or in breach of any law or a brand’s terms. We may refuse orders or suspend access in these cases.

12. Our liability

We are responsible for delivering the codes you ordered and for losses that are a foreseeable result of our breach of these terms or our negligence. We are not responsible for the services of the brands that issue the codes, or for losses caused by events outside our reasonable control. Nothing in these terms excludes liability that cannot be excluded by law.

13. Law and disputes

These terms are governed by Estonian law. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in the courts of that country. Please contact us first so we can try to resolve any problem. You may also contact the consumer protection authority in your country.

14. Changes

We may update these terms. The version in force when you place your order applies to that order.